Privacy Policy

Introduction

My Smart Community regards customer privacy as an important part of our relationship with our customers. We respect and value the privacy of everyone who visits Our Site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and Our obligations under the law. The following privacy policy applies to all users of www.mysmart.community, www.zoeeather.com, and any other wholly owned websites, and conforms to Internet privacy standards.

This Policy applies to Our use of any and all data collected by us in relation to your use of Our Site. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

If you have questions or concerns regarding this statement, you should first contact Zoe Eather (Director) via the Contact Us Form.

Collection of Information

In order to use the websites of My Smart Community, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Any information collected by My Smart Community is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collected Information

Any details collected from My Smart Community customers is required in order to provide you with our products and/or services, and a high level of customer service.

Some data will be collected automatically by Our Site for further details, please see our section below on Cookies, other data will only be collected if you voluntarily submit it and consent to Us.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

Under GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies:

1. you have given consent to the processing of your personal data for one or more specific purposes;

2. processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract;

3. processing is necessary for compliance with a legal obligation to which we are subject;

4. processing is necessary to protect the vital interests of you or of another natural person;

5. processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; and/or

6. processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

Storage of Collected Information

All personal data, at a minimum, is stored securely in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR).

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us via the Contact Us Form.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us via the Contact Us Form.

You have the legal right to ask for a copy of any of your personal data held by Us (where such data is held). Please contact Us for more details using the Contact Us Form.

Summary of Your Rights under GDPR

Under the GDPR, you have:

1. the right to request access to, deletion of or correction of, your personal data held by Us;

2. the right to complain to a supervisory authority;

3. be informed of what data processing is taking place;

4. the right to restrict processing;

5. the right to data portability;

6. object to processing of your personal data;

7. rights with respect to automated decision-making and profiling

To enforce any of the foregoing rights or if you have any other questions about Our Site or this Privacy Policy, please contact Us

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Automated Decision-Making and Profiling

In the event that We use personal data for the purposes of automated decision-making and those decisions have a legal (or similarly significant effect) on You, You have the right to challenge to such decisions under GDPR, requesting human intervention, expressing their own point of view, and obtaining an explanation of the decision from Us. The right does not apply in the following circumstances:

The decision is necessary for the entry into, or performance of, a contract between the You and Us;

The decision is authorised by law; or

You have given your explicit consent.

Where We use your personal data for profiling purposes, the following shall apply:

1. Clear information explaining the profiling will be provided, including its significance and the likely consequences;

2. Appropriate mathematical or statistical procedures will be used;

3. Technical and organisational measures necessary to minimise the risk of errors and to enable such errors to be easily corrected shall be implemented; and

4. All personal data processed for profiling purposes shall be secured in order to prevent discriminatory effects arising out of profiling.

Communications

My Smart Community uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including promotional and marketing emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us via the Contact Us Form. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

My Smart Community may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

 My Smart Community does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the My Smart Community site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain names of https://mysmart.community and https://zoeeather.com

Cookies

Our Site may place and access certain first-party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our business services.

By using Our Site you may also receive certain third party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than Us. We use third-party Cookies on Our Site for purposes including but limited to internal reporting, website applications & PPC advertising (ie Facebook, Google AdWords).

All Cookies used by and on Our Site are used in accordance with current EU Cookie Laws

Certain features of Our Site depend on Cookies to function. EU Cookie Law deems these Cookies to be “strictly necessary”. Your consent will not be sought to place these Cookies. You may still block these Cookies by changing your internet browser’s settings, but please be aware that Our Site may not work as intended if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

Our Site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling Us to better understand how people use Our Site. This, in turn, enables Us to improve Our Site and the products and services offered through it. You do not have to allow Us to use these Cookies, however, whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.

The analytics service(s) used by Our Site use(s) Cookies to gather the required information. Certain Cookies may be placed immediately when you first visit Our Site and it may not be possible for Us to obtain your prior consent.

You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies at any time however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

2. MY SMART COMMUNITY SECURITY POLICY

My Smart Community uses the PayPal Payment Gateway for its online credit card transactions. PayPal processes online credit card transactions for thousands of Australian and Global merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Stripe gateway are secured payments.

Payments are fully automated with an immediate response.

Your complete credit card number cannot be viewed by My Smart Community or any outside party.

All transactions are performed under 128 Bit SSL Certificate.

All transaction data is encrypted for storage within PayPal bank-grade data centre, further protecting your credit card data.

PayPal at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by My Smart Community.

For more information about PayPal and online credit card payments, please visit https://paypal.com.

3. MY SMART COMMUNITY DELIVERY POLICY

Physical goods

After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within three (3) working days; however if goods are unavailable delivery will take a little longer.

If you wish to query a delivery please do so via the email address contained within your order confirmation.

Digital Delivery

After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your membership details via email no later than within one (1) working day.

If you wish to query a delivery please do so via the email address contained within your order confirmation.

4. MY SMART COMMUNITY REFUND & RETURNS POLICY

Physical Products

If for any reason you are not completely satisfied with your purchase we will give you a seven (7) day money-back guarantee from the time you receive the goods. Please email us at the email address contained within your order confirmation within that time if you are not satisfied with your purchase so that we can resolve any problems. This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.

We recommend that you return the product via Registered post and that you pre-pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. My Smart Community will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Workshop, Program and On-Line Course Enrolments

Where you decided to enrol in a workshop, program or on-line course and to pay for your enrolment by payment plan, you are only able to activate this payment plan via an accepted credit and/or debit card.  Invoicing and EFT Payments are not available for payment plan enrolments.

Enrolments are considered confirmed once payment has been received, including the deposit payment only if a payment plan has been entered into.  Once confirmed, your enrolment is not able to cancelled.  Your enrolment can be transferred to another participant at any time up until 72 hours prior to the first of your nominated workshop, program or on-line course dates.

Enrolment may be transferred to another workshop, program or on-line course date only with the written agreement of the Managing Director of My Smart Community, and will be dependent on enrolment availability in future workshops. Transfers to another date are only available up until 7 days prior to the first of the dates for your originally enrolled workshop, program or on-line course dates, and My Smart Community may charge you up to a $500 administration charge for any such changes.  Enrolment transfers requested less than 7 days prior to the first of the dates for your originally enrolled workshop, program or on-line course dates are not guaranteed.

Where your workshop, program or on-line course includes a consolidation session, it is your responsibility to ensure you make arrangements to attend this, or to ‘dial in’ if you live more than 125klms from the location of the training.  You are not able to select or request an alternative date, or to take the consolidation session in lieu of future or other services.

Where your workshop, program or on-line course includes strategy, mentoring or coaching works, and times have been confirmed by way of email from the My Smart Community representative to your email address, you may not make changes to any dates with less than 7 days notice, and only then with the express written agreement of the Managing Director or her nominated representative.

Should you enrol in and/or commence in any My Smart Community workshop, program or on-line course, and elect not to complete the program, or to withdraw for any reason whatsoever, you agree and accept that full payment for that workshop, program or on-line course is still due and payable, and that My Smart Community may use any reasonable means to recover those payments from you if you don’t not make arrangements for such payment at the time of exiting the workshop, program or on-line course.

If you have any enquiries regarding this document and the payment services offered by My Smart Community please contact us via the Contact Us Form.

My Smart Community

My Smart Community offers consulting and media services with a focus on making our communities more accessible, liveable and sustainable for all. We have a focus on Smart Mobility, Smart project management, Smart technology in regional communities, dealing with disruption and facilitating genuine collaboration. As well as podcast production, communication and media advisory and engagement, keynote speaking, moderating, master of ceremonies and workshop design and facilitation.

The Smart Community Podcast

The Smart Community Podcast is a hub where smart and exciting people from all around the world come to discuss all things Smart City, Smart Town, Smart Region - anything that makes a place more liveable. Together we can create our own Smart Communities.

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